Refund Policy

If you have any problem at all with your order or there are any damages, please take a photo of your order and send it to us with your order number at

We don't cover for melted chocolate and hold off shipping during the warmer months in the UK.

If you are in a warm location in the US (I know that some states stay warm for many months of the year), please understand that we don't cover for orders melted in transit.

Whatever happens, we want you to have the very best experience with us, so do reach out if there are any issues 😊.