Package Upgrade - Ice Packs for Warm Weather Destinations
Please read our Melted Chocolate Policy 🍫
Are you shipping chocolate to a warm destination or expecting your package to pass through warmer climates before it reaches you?
We understand how crucial it is for your chocolate to arrive in pristine condition, which is why we offer ice packs as an option to help prevent any melting mishaps.
By adding ice packs to your order, you can help ensure that your chocolate stays in top-notch condition throughout its journey.
If your order is larger than average, we'll add extra ice for no additional charge.
🌎 📦 For packages shipped outside of the UK, factors beyond our control may come into play. We kindly ask for your understanding as we are unable to offer refunds for orders affected by melting in transit.
Including ice packs with your order provides the best possible chance for your chocolate to reach you in great condition. It's important to note that we don't offer refunds for melted chocolate and during the warmer months in the UK, we may hold off on shipping temporarily.
Your satisfaction means the world to us, and we want to ensure that our international customers have the most exceptional experience possible. Please don't hesitate to reach out to us if any issues arise.